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| |  Posted 19/10/2008 13:06:28
CAN WE REFRAIN FROM CALLING DEALERS STEALERS | |
| Forum Tea Boy
 
Group: Forum Members
Last Login: 03/07/2010 17:25:25
Posts: 98, Visits: 90 |
| I agree with most of the above,the only point i can add if i may is that us independents tend to be classed as back street garages by VM's. We have in the past been accused of having no or little product knowledge.
Now that the said same dealers are opening their doors to all makes and models due to high overheads and a dwindling customer base, then product knowledge seems to have taken a back seat.
We can all recall stories of VM's not playing ball but generally at a local level the dealers tend to be approachable. We have a fantastic relationship with most of the local dealers it tends to be at a higher level the problems start.
I too have a huge problem with Garages that simply rip people off,dealer or no dealer a con man is a con man.
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| | Posted 13/12/2008 15:30:27
CAN WE REFRAIN FROM CALLING DEALERS STEALERS | |
| Saturday Job
Group: Forum Members
Last Login: 08/05/2010 08:15:31
Posts: 7, Visits: 36 |
| Hi all i am new to this forum and i work in a main dealer. To be honest there are alot of people in main dealers who are bonus hounds and will do anything to get there time in at work but i for one am not. To root these people out you need good workshop control and supervision. My motto is if its broke then fix it, not if its nearly broke do it ! The whole trade as a whole is going to get very bad in the near future and needs to re assure the customer that main dealers or independant garages look after there vehicle and not take them to the cleaners !  |
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