had a letter telling us to take our car in for some recall work on a cooling fan so took the car in and 4 hours later when my boyfriend collected it they told him that they had also done a software update. When my boyfriend turned the key the engine management light came on, he went back into the garage and they had a look and told him they would check that the fan had been wired in correctly, they told us that they thought they had fixed it as the light had turned off. my b/f drove the car home fine and the light stayed off (we live approx 5 mins away from the garage) when he next turned the key the light came back on so he took it back to the garage and they told him (rudely) that it was nothing to do with them and they could look at it in 3 weeks time and it would cost us £90. he left the garage and collected my dad (who has been a mechanic for 30 years but deals with vauxhalls) and they went back up to the garage and when my dad asked if they could look at it any sooner than 3 weeks they told him that my b/f had been lying and it wouldnt take 3 weeks, anyway the car was booked in for 2 days later.

when the car went in 2 days later they read the error codes and told us that the DPF needed changing and if we changed it then it would solve the problem. had the DPF changed and nothing was different.

^^^^^^ all this was almost 2 months ago and since then weve spent hours and hours on the phone and online trying to get some help, also the codes have been read a few more times which costs us £90 a time , the codes are still the same as they were before the DPF change.

the cars booked in today (18/10/11) for them to look at it again (£90) so i was just wondering if any of you guys on here could help in any way?

the work they did: cooling fan recall and DPF regeneration strategy recall

the codes: P138b glow plug control module system voltage, P2458 diesel particulate regeneration duration, P0113 IAT sensor circuit high input, P0448 EGRIP position control performance or range fault.

the car was running fine before it went in and we had never had a problem with it, now it sounds and feels a bit like a tractor.

theyre now saying its the turbo gauge that was fitted approx 2 years ago but was just looking for some help before we spend loads more money as weve spent over £1000 trying to get it right already.

What a sorry tale! Can you let us know the mileage of the car? Does it have a full service history?

It seems to me that you have been dealt with in a less than satisfactory manner. Providing we have all the information.

Have you been speaking to the service manager at the dealership?

How many times have you paid for a code read?

What is their explanation for changing the DPF and then having the same fault? 

Does the car run correctly and is the fuel consumption the same?

Regards

P.S. check fuse 6, 60amp in the main fuse box ( the large one's)

Mike

Being in business would be fine, if we didn't need customers.

yeah thats all the info apart from the few arguments weve had with them lol.

the mileage on the car is 84,000, we got the car approx 2 years ago and the service book wasnt very clear so we cant prove the DPF was changed at 75,000 like it supposed to be so as far as were concerned the DPF may have needed changing so were not wasting our time arguing with them about that.

when we told them that the DPF had been changed their answer was "oh ok whatever then we will look at something else". theyre now blaming it on the modifications on the car (all of which have been there 2 years), the only things that are different are the wheels, turbo gauge and cd player.

were just about to take the car there now and i can honestly say im terrified lol

Do not authorise them to carry out any further repairs without your express permission,

Try to speak with the service manager, better still, ask him to get the technician who carried out the work to discuss it with both of you.

If you get any further estimates, ask for specific details and post them on here asap

Mike

Being in business would be fine, if we didn't need customers.

"P138b glow plug control module system voltage" sorting this would be a good place to start.

Kev.

"If you dont KNOW how it works, don,t try to test or fix it"

customer said it had just been to ford dealer for recall, I'm guessing they reflashed the pcm to latest software and that has tightened up the parameters for the dpf so now flagging a fault

told him to take it back and speak to them

Still no nearer the end!!!!!!

Can I suggets you try looking for at the good garage page on this forum, maybe you could let us know where you are.

Regards

Mike

Being in business would be fine, if we didn't need customers.